These range from convenience to efficiency in speaking with AI. As much as human beings process information at a given speed, that of AI systems goes as high as 100 times more. This makes them ideal to handle those tasks that require quick responses. In 2022, over 40% of businesses employed the use of AI-powered chatbots to help in customer services. It helps reduce waiting time and consequently raises customer satisfaction by 25%. This is, in fact, one of the prime reasons for increasing dependence upon AI both in personal and professional life.
In this respect, voice assistants like Apple's Siri, Amazon's Alexa, and Google Assistant have very much become part of everyday life. With over 100 million devices that have Alexa baked in sold worldwide, clearly there is value in talking to AI to do things as simple as control a schedule, flip on and off lights, or give weather updates in real time. As Sundar Pichai, CEO of Google, has put it, "AI is probably the most important thing humanity has ever worked on," underlining its impact on everyday life.
Convenience is another reason why people go for AI. Instead of having to take care of something themselves, they can simply use voice to accomplish a given task. Instant access to information or services saves time and improves general productivity. A survey by Voicebot found that 72% of smart speaker owners use their devices daily; this shows how seamlessly AI has integrated into the daily routine.
But when people ask, "Why do people talk to AI?", the answer more often than not emanates from a very personal place: one of personalization. The state-of-the-art AI systems learn in advance from interactions and anticipate the user's needs. Be it suggesting music based on past listening habits or auto-completion of tasks like setting reminders, this makes for a more personalized experience. In fact, on-time personalization can raise user satisfaction as high as 30%, recent data provided by McKinsey contingency says.
Other than that, AI is now used for something more than convenience-it is becoming an emotional support system. Companies like Replika have been able to create artificial companions who hold conversations of value with the customer, creating an essence of bonding and trust. In this fast-moving world, where time is actually the most valuable resource, people are increasingly using AI for reasons both practical and emotional.
That people are talking to AI demonstrates a kind of trust in the technology. As AI systems get better, so does their role within communication and task management. If anyone wants to learn more about how AI can improve their lives, they can talk to AI at any time to see what possibilities it holds.